Frequently Asked Questions - BODIE*Z

Free Shipping on all orders over $75!




A tracking link will be sent to you via email. Once your order has been processed, packed and prepared for dispatch you will receive your tracking information. From there, you can track your order in transit!

If you have made an error with your shipping address, please contact our Customer Service Team immediately via email Please double check and triple check your address is entered correctly before confirming your order. Shipping fees may apply for redelivery.

Please check your tracking details. If you have any problems, please reach out to our team via email at

Orders over $75 AUD will receive free standard shipping, Australia wide.

All orders placed before 12pm AEST (Monday - Friday) will dispatch our warehouse the following day. We aim to ship all orders within 48 hours upon successful payment.

If a parcel is damaged, please contact our team via email, we might ask for a few details first but will get this sorted for you as quickly as

We currently only ship to addresses in Australia, however we are looking at expanding over the next few months to NZ.

Not at this point, however if this is something you would like us to consider doing, please reach out to us via email at


We accept: PayPal, Visa, Visa Debit, MasterCard, American Express, Shop Pay, Google Pay and Apple Pay.


Yes, you will receive an email order confirmation once an order has been placed online. You will then receive a secondary email notification with your tracking details.

Please check you entered your email address correctly at the
checkout. Also, please check your junk or spam folder. If you still do not receive your order confirmation, please contact our team via email

We endeavour to make changes to a customer’s order upon request. However, we cannot guarantee we will be able to make any requested changes before an order is dispatched. Please contact our team via email if you need to amend your order.

Once you confirm your order online and pay, this is sent to our warehouse for packing & shipping. We cannot guarantee an order can be cancelled however please contact our team via email if you want to discuss cancelling your order.

If on the rare occasion, you receive an incorrect or faulty item please contact team via email

If you have an issue with a BODIE’Z product you purchased with a retailer, Please contact our team via email

Please contact our team via email if you have any specific product stock questions. Also keep an eye on our socials for updates.