Returns and Refunds Policy

Before attempting to return an order you will need to contact our customer service team via email at info@bodiez.com to request a refunds authorisation.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. We also reserve the right to request photos of the product before a decision is made.

Our Refunds Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Refunds Policy at any time.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bodiez.com.

 

YOUR STATUTORY RIGHTS

Our Refunds Policy does not affect your statutory rights under the Consumer Guarantees. Consumer Guarantees include a guarantee that the products purchased will be fit for purpose, safe, lasting, acceptable in appearance and free from faults for a reasonable period of time having regard to factors like the type of product and its cost because your satisfaction is important to us.

For more information about Consumer Guarantees and your return rights, please visit www.accc.gov.au

WHAT SHOULD I DO IF I RECIEVE AN INCORRECT ITEM?

We have high standards when it comes to packaging your order, however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible. You can contact our service provider’s customer care team via email at info@bodiez.com. 

WHAT SHOULD I DO IF MY ITEM IS DAMAGED?

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

You can contact our service provider’s customer care team via email at info@bodiez.com. Please attach any pictures you have of the damage to the message. A member of their team will review the details and offer a replacement or refund (depending on the type of product failure) to resolve your query. If your product doesn't have a major fault, we'll replace your product within a reasonable time.

HOW DO I REPORT A FAULT WITH MY PRODUCT?

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

In order to do this we ask that you contact our service provider’s customer care team via email at info@bodiez.com. Please provide details of the fault and where possible attach pictures to your message. A member of our team will review the details and offer a repair, replacement or refund (depending on the type of product failure) to resolve your query. If your product doesn't have a major fault, we'll replace or repair your product within a reasonable time.

We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

COMPLAINTS

If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives via the contact centre email info@bodiez.com or by post at PO Box 619, Eastern Suburbs Mail Centre, NSW 2004